Talk To An Expert - (707) 426-0686

My insurance company wants me to bring my car to their claims center for an appraisal. Do I have to do this?


You may want to do them that favor, or you may leave your car at our shop and request that they inspect it here.

How soon can I wash my car?

The car may be washed within a few days using a mild car soap and a gentle cloth or sponge.

Do I need an appointment to get an estimate?

No appointment is needed. If your car is not too damaged to drive you are welcome to bring it to the shop for an estimate any time. Our hours are 8:00 AM to 5:00 PM Monday through Friday.

What about car rentals?

We work with all of the local car rental companies, Hertz, Enterprise, and Avis. We’ll arrange to have them pick you up when you drop off your vehicle for repairs.

How long will the estimate take?

Allow approximately 10-20 minutes for us to inspect your car and write an estimate. If the damage is extensive or you have an unusual or custom vehicle it may take longer.

How soon can you start to work on my car?


We will start repairs on our vehicle as soon as we have approval of the estimate by you or the insurance company and we’ve acquired the parts.

Does you offer a warranty?

We know that your vehicle represents one of your most important family investments, so our repairs are covered for as long as you own your car.
Please call us for warranty details.

Frequently Asked Questions
What happens when my vehicle is towed to the shop?

When we receive your vehicle we take photos of the damage. Then we tear down the damaged areas and write up an estimate. We’ll call you with a preliminary figure for the repairs.

Insurance Issues

Can I pay for the repair with a credit card?

Yes, we take Visa and Master Card.

Do you repair unibody constructed vehicles?

Yes, since the 1970’s nearly all vehicles have been built with unibody construction which saves weight while maintaining strength.

Do I have to get multiple estimates?

There is no law that requires you to get more than one estimate.

What if my car has frame damage, can it still be repaired?

Yes, we have the experienced technicians and all of the state of the art equipment required to straighten your car’s frame and be sure that it’s back to specifications.

Please contact Graphic Auto Body & Customs to learn how our services will benefit you
Can you help me negotiate with my insurance company?


We are happy to assist our customers by working directly with the insurance company to process their claims.

Can I get a ride home after dropping off my vehicle?​

We offer free shuttle service within a 5 mile radius. We can also pick you up after we’ve finished repairing your car.

Are estimates free?

Yes.

How soon may I wax my vehicle?

We recommend waiting 90 days for the finish to completely cure before you wax it for the first time.

Do you use original equipment manufacturer (OEM) parts in your repairs?

We prefer to use OEM parts in our repairs and will do so whenever we can. However, the insurance company may require us to locate and install used parts or aftermarket parts, based on the policy. This is a matter between you and your insurance company, though we may be able to help you with the negotiation.

Repair Concerns

Do I have a choice of where to get my car repaired?
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Yes, you can have your vehicle repaired at the shop of your choice. California State law does not allow your insurance company to dictate that you go to a specific shop.

Will the new paint match my existing paint?

Our trained paint experts and state of the art computer controlled PPG paint mixing system assure a perfect match with your vehicle’s existing paint.

After the Repair

I noticed that you are I-Car Gold Certified, what does this mean?

Being I-CAR Gold certified means that our technicians have the training and knowledge to properly inspect and repair your vehicle. We are trained to detect hidden damage and to be fully versed in all the state-of-the-art skills and techniques required to return your vehicle to its pre-accident condition. Learn more aboutI-Car certification. Download a pdf about I-Car Gold certification.I-Car Gold Certified.

Can you save me from paying all or part of my deductible?


An honest repair shop will always say no to this question, and here’s why: An insurance policy is a contract between you and your insurance company. Essentially it says that you’ve agreed to pay the first portion of the cost of repairs if you file a claim. In return your premium is lower than it would be. This is not only because the company pays less in claims, but also because deductibles cut down on people cheating the company with false claims. You may recall choosing between a lower deductible and higher premiums when you first arranged for insurance.
If a body shop conspires with you to “bury the deductible” this constitutes insurance fraud and is against the law. Insurance appraisers are very experienced in estimating the costs of repairs and can’t be fooled by an inflated estimate. In order to “bury the deductible” an auto shop will have to make short cuts in repairing your car. In this case you get a second-rate repair job which lowers your car’s value at trade-in time. And remember, a shop that will cheat the insurance company will cheat the customer as well.

What is a deductible?


The deductible is a specified amount of money that you are obligated to pay before your insurance company will pay on your claim. The deductible amount is determined by the terms of the policy that you and your agent decided on when you arranged to insure the car.